It Desktop Support Specialist

Join HCLTech ⭐ Global Top Employer 2023⭐ HCLTech is a global technology company, home to 219,000 people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit https://www.hcltech.com/geo-presence/france HCLTech France: 500 Techies. Offices: Paris, Lyon, Grenoble, Toulouse & Blagnac. We are looking for an IT Desktop Support Specialist to join our IT team based at our client's facility in Mayenne. Job Summary As an IT Desktop Support Specialist you will provide day to day local desktop support, image PC’s, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in ServiceNow ticketing system. You will facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency. You will provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Responsibilities a) Provide first/second level contact and problem resolution for customer issues. b) Provide timely communication on issue status and resolution. c) Maintain ticket updates for all reported incidents. d) Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office 365, Cisco Jabber, and other authorized desktop applications. e) Should have basic knowledge of Mac operating system, to support Apple pc users. f) Install, upgrade, support and troubleshoot for printers, computer hardware. g) Performs general preventative maintenance tasks on computers, laptops, printers. h) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. i) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. j) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Meeting Room Devices and Telecoms. k) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Job Requirements a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A, Microsoft Certified Professional (MCP) or better. c) Minimum of 5 years of IT experience and have relevant 5-7 years’ experience in Windows Desktop support. d) ServiceNow, Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, e) Proven analytical, troubleshooting, and problem-solving skills. f) Proven ability to multi-task, effectively determine priorities and meet SLA’s. g) Excellent communication relationship-building and internal customer service skills. h) Adaptable and flexible in a fast-changing industry and work environment. i) Willing to work off-hours and weekends when required for projects or emergency support. j) Fluent French and English Interested in a new challenge? Willing to join a multinational company with a world of possibilities? Then you should apply Please submit your CV in English. Why Join Us: At HCLTech, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally. We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks: Excellent benefits. Global careers and mobility A flexible (remote) working environment with work-life balance Great opportunities to make the role your own, upskill yourself and get involved with exciting projects Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.