Date postée
Catégorie
Un salaire
Type d'emploi
Modèle de travail
Niveau
Emplacement
Compagnie

AxaVoir plus

addressAdresseCity REDHILL, SURREY, UNITED KINGDOM
CatégorieInformatique

Description de l'emploi

Here at AXA Partners, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress. 

We currently have the exciting opportunity for an Operations Optimisation Manager to join our team based in Redhill, Surrey on a hybrid contract. This role attracts a base salary up to 33k depending on experience.

The role of Operations Optimisation Manager is central to realising the benefits of AXA Partners’ continuing technology-led transformation programme by driving increased operational and commercial value from the UK and Ireland business operations.

Area of focus include global and local systems including Salesforce, complaints, record management, third party and digital solutions introduced to and embedded in UK & Ireland Operations. Additionally, identify opportunities to improve operational processes to enhance the customer journey. 

 

Key Responsibilities

·       Establish and curate maps, guides and FAQs for Operational processes and systems

·      Identify, document and continuously refine working Operations processes to optimise efficiency and promote standard performance and behaviours

·       Use data to identify patterns and anomalies in KPIs to target performance improvement interventions

·       Use direct and indirect observational techniques to validate and enrich recommendations for operational efficiency changes

·       Collaborate with the Operational colleagues, Solution Owners and Technical teams to scope and specify new requirements for the global and local operations solutions;

·       Assist the workforce management team and data analytics team to develop , refine and keep current their operational management tools, reports and dashboards to improve the visibility, suitability and proactive management of operational KPIs

·  Assessment support model effectiveness; make targeted recommendations to improve the effectiveness of both and support the development/trialling/implementation of such changes

·       Support/Embed an innovation and continuous improvement culture throughout operations

 


Your Profile

Technical/ Functional Knowledge, Skills and Abilities

·     Demonstrable experience of lean process, agile approach, continuous improvement and services designed around need of the customer and/or agent

·       End User/Manager Experience of Salesforce-based business solutions

·       At least one of Contact Centre / Case Management Processing / Insurance Sector experience highly desirable

·       Experience of full system development lifecycle, preferably from Business Management perspective rather than IT delivery side.

·       Strong analytical and organizational skills, with excellent verbal and written ability

·       Experience of leading and a developing effective team-working (direct and matrix relationship) to achieve business outcomes

·       Understanding the motivation levers for key stakeholders based on benefits to be realized

·       Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation

·       Lean / Six Sigma preferable but not essential

 

Education & Experience

·       Significant business experience in a variety of roles that bring both commercial, strategic and transformation / project delivery experience

·       Evidence of driving commercial value, improving business development processes, business strategy, planning and the tools used

·       Experience of major programme and system delivery and with a proven ability to bring ideas from conception to delivery and drive implementation across multiple functions to secure benefits

·       Experience of operating at managerial level in a multinational, complex organisation

·       Experience of building a team, leading and improving an organisation’s capability

·       Strong business acumen with an understanding of large financial services organisations and their leverage points

 


About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

 

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.


About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

 


What We Offer

One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
 
•    Competitive annual salary
•    Annual company & performance-based bonus
•    Contributory pension scheme
•    Life Assurance
•    Up to 27 days annual leave plus Bank Holidays
•    AXA employee discounts

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. 

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

Refer code: 1496660. Axa - Le jour d'avant - 2023-10-31 01:30

Axa

City REDHILL, SURREY, UNITED KINGDOM

Partager des emplois avec des amis