Senior Product Owner - Global Crm (M/F)- Cma Cgm Head Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION

You are global business product owner of solutions looking to enhance CMA CGM Digital Customer Engagement with a focus on Sales transformation, in close cooperation with Commercial Department & Lines, Digital Factory & key Third Party partners (Salesforce). The role reports to the Chief Product Owner Digital Customer Engagement (Service / Sales).

RESPONSABILITIES

You will be responsible to deliver value for both CMA CGM customers and employees by bringing solution to their needs (mainly salesforce context).

You will be the interface between business and technical teams, translating business requirement into actual solutions, managing the product backlog and securing the validation of benefits.

You will have to lead change and coach our agencies/SSC stakeholders to support the adoption on their respective scope.

You are senior referent on Nova Business platform, securing the consistency of the different features managed by the product team on the domain.

SKILLS & COMPETENCIES

Product Owner experience.

At least 5 years’ experience in a Senior Project Management position.

CRM & Salesforce knowledge expected (Sales preferably, Marketing or Service will be considered).

Employee & Customer Experience orientated.

Communication skills / Change management skills.

Leadership while Team player.

Transport / Logistics / Shipping Industry knowledge is a plus.

Team & Continuous improvement spirit.

Fluent in French and English.

NETWORK INTERACTIONS

The Senior Product Owner CRM Sales may have interaction with quite all organizations/departments: General Managers, Chief Commercial Officers, Sales Managers, Line Managers, Customer Care Director, Customer Service Representatives, SSC representatives, IT, other support functions (Finance, Operations, …).

You are part of a global community involved in Digital Customer Engagement transformation.

TIMELINE AND CONSTRAINTS

Full time job

CMA CGM Marseille

Come along on CMA CGM’s adventure !