Technical Support Engineer

Payment System Support:
Provide products & software development trainings / presentations
Provide Technical Support for payment processing systems, point-of-sale (POS) terminals, and related software applications.
Troubleshoot and resolve issues related to transaction failures, payment gateway errors, and other payment-related challenges.
Manage new customers through the boarding process in a timely and smooth manner.
Customer Assistance:
Build technical solutions or proposals based on customer requirements
Assist customers in implementing and configuring payment solutions, ensuring seamless integration with their existing systems.
Lead analysis and High Level Design on specific product / feature requests in collaboration with the Head Quarter.
Manage product customization projects
Update customers regarding Hardware or Software changes made to existing products
Submit of SDK, demo samples and training material
Issue Resolution:
Investigate and resolve complex technical issues, collaborating with internal development and engineering teams as needed.
Analyze logs and data to identify root causes of payment failures and implement corrective actions.
Compliance and Security:
Keep the customer up to date with payment industry standards and regulations.
Collaborate with security teams to address and resolve any security-related concerns in payment systems.
Documentation:
Create and maintain documentation for troubleshooting procedures, FAQs, and best practices for internal and external stakeholders.
Contribute to the knowledge base with information on common payment issues and resolutions.
Communication:
Communicate effectively with clients, both technical and non-technical, providing updates on issue resolution and ensuring customer satisfaction.
Collaborate with cross-functional teams to convey customer feedback and contribute to product improvement.
Act as an external spokesperson at client meetings and events.
Testing and Quality Assurance:
Participate in testing and quality assurance activities for new payment features, enhancements, and system updates.
Conduct pre-release testing to identify and address potential issues before deployment.