AdresseINTERNSHIP: Aftersales Service Intern
REPORT TO: Aftersales Manager
LOCATION: France
CONTRACT TYPE: Internship
SAIC Motor is represented in France as the owner of rapidly expanding MG Motor France.
SAIC Motor is the largest auto company listed on China's A-share market (Stock Code: 600104).As a leading auto maker in China, SAIC Motor is striving to lead the industry's development trends, accelerate innovation and transformation, and evolve from a traditional manufacturing enterprise to a comprehensive provider of auto products and mobility services.
In 2022, SAIC Motor sold more than 5.3 million vehicles, ranking first in China for 17 years in a row; sales of the carmaker's self-owned brands exceeded 2.78 million units, accounting for 52.5 percent of its total sales; sales of its new energy vehicles (NEVs) exceeded 1.07 million units, up 46.5 percent year-on-year; while its overseas sales hit a record high of over 1.01 million units, up 45.9 percent year-on-year, helping it retain the top spot among China's carmakers for seven consecutive years. SAIC Motor became the first Chinese carmaker with both its annual NEV sales and overseas sales exceeding one million.
For more information, please visit our website MG Motor France https://mgmotor.eu/fr-FR/
Our page MG Motor France at Linkedin https://www.linkedin.com/company/mgmotorfrance/
PURPOSE OF THIS ROLE
You will evolve in a key and strategic department of a car manufacturer: after-sales.
The position requires very good coordination of activities internally (links with marketing, technical, quality service, network development, etc.), you will also support the whole Aftersales team and the French dealer network on various business operations.
Well empowered, you are fully integrated into a dynamic team and at the heart of SAIC Motor France's after-sales activities for the MG brand.
This support requires curiosity and a desire to quickly understand how the entire after-sales service works, as well as a real taste for a challenge.
RESPONSABILITIES
MG Parts & Accessories products range management :
- Animations and deployment of the product range
- Development and updating of communication media (tariffs, video, leaflet, brochures, e-learning, etc.)
- Comparative studies / benchmark of all networks
- Extraction of figures, sales analysis and reporting
After-Sales communication strategy:
- Support in the communication operations: seasonal campaigns, accessories campaigns
- Support in the management of monthly CRM campaigns (if needed)
- Implementation of a marketing and communication report
Participate in the optimization of the MG France accessories digital site in order to optimize the attraction, conversion and distribution of the site:
- Performance analysis.
- Development, execution and control of action plans.
- Enrich the content of the site.
Development and implementation of new sales support tools for the dealer network :
- Update of the After-Sales pages on the MG Motor France website.
- Support in the management of claims
- As back-office support for the field teams, you will also be responsible for responding to specific requests from the network and aftersales teams on products and communication campaigns.
General aftersales topic:
- Daily monitoring and communication of the after-sales performance via digital tools (Tableau BI, Power BI…)
- Management and organization of weekly & monthly sales meetings with aftersales team
PROFILE
- Engineering school student in gap year or looking for end-of-year internship.
- Good knowledge of Excel and of the entire office package.
- Strong data analysis and processing ability, good command of analysis software and formulation related.
- Fluent English & French, Chinese is a plus
- Good communication skills, able to effectively communicate with professionals in different cultures
- Spirit of analysis, rigor, strength of proposal, autonomy, teamwork and curiosity, will be the essential character traits to carry out your missions.
LOCATION
- Courbevoie 92 (Metro Esplanade de la Défense), Greater Paris region
STARTINGDURATION
- 6 months
Be part of our SAIC Motor France team and apply now!
Send your English CV to career@mgmotor.fr
