AdresseCompany Description
Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description
- To consistently offer professional, friendly and engaging service
- To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
- To handle Guest concerns and react quickly, logging and notifying the appropriate department leaders.
- To assist guests regarding hotel facilities in an informative and helpful way
- To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ ExCom leaders.
- To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
- To follow department policies, procedures and service standards
- To follow all safety policies
- Shift work required
- Cash handling
- Oversee front office and guest services during shift.
- Room allocation for arrivals of the next day.
- Liaise with Guest Experience Manager to ensure VIP guest's needs are met.
- Identify sales leads to be follow-up up by sales department.
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Maintain complete knowledge of hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
Qualifications
- Previous customer related experience an asset
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems and OPERA required, additional languages are an asset.
- Occasional lifting and carrying up to 20 kg
- Exceptional time management and multi-tasking skills.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Abllity to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all time
