AdresseCompany Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Flowserve is looking for a Service Advisor to be the primary contact for repair and service activities. While working with the planners, the Service Advisor is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary. Travel requirements are less than 10%.
Responsibilities:
Prepare professional quotations for repair and service all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task
Provide timely responsiveness to all viable service and repair quotation opportunities
Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry
Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame
Coordinate with the Commercial Operations Manager on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines
Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts
Communicate with customers on a daily basis in regard to the repair and field services that are in-house. In addition, provide reports as necessary
Prepare as-found condition reports for equipment based on feedback that the assessing technician provides. Coordinate with internal stakeholders to ensure proper documentation and quotation details are covered
Comply with Flowserve goals, objectives and policies
In QRC locations where a Turnaround Support Project Manager does not exist, the Service Advisor will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc..
The employee must also occasionally lift twenty-five pounds or less
Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus
This job occasionally requires work near moving mechanical machines and parts
Requirements:
Minimum of an Associates Degree from a college or technical school; or 3-4 years with related customer service experience and/or training for a service position; or equivalent combination of education and experience
4 years + of successful service coordination or application engineering experience with any flow solution products serving the process control industries
Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region
Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers
Detail oriented with strong interpersonal and organizational skills
Willingness to work over-time as required
Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
Oracle experience is not required but preferred
Working ERP knowledge is beneficial
Valve and Actuation shop experience is beneficial
Req ID : R-8938
Job Family Group : Sales
Job Family : SA Applications Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
