- Solides compétences opérationnelles et capacité à gérer plusieurs tâches et priorités dans un environnement en évolution rapide
- Bonnes compétences en résolution de problèmes, avec la capacité d'anticiper et de résoudre les problèmes potentiels avant qu'ils ne surviennent
- Excellentes compétences en communication et en relations interpersonnelles, et capacité à établir des relations solides avec les clients et les collègues
- Capacité à expliquer des sujets complexes aux clients en termes simplesSouci du détail et souci de l'exactitude, avec la capacité de compléter la documentation avec précision et dans les délais
- Capacité à travailler de manière autonome et en équipePassion pour la mission et les produits de Tesla, et désir d'offrir une expérience client exceptionnelle
Chez Tesla, nous croyons que l'expérience de livraison est une partie essentielle du parcours client et que chaque client mérite une expérience sans friction et exceptionnelle lors de la livraison de son véhicule Tesla. En tant que conseiller à la livraison, vous jouerez un rôle essentiel pour vous assurer que les clients ont une expérience positive lors de la livraison de leur Tesla et qu'ils sont entièrement satisfaits de leur achat. Si vous êtes passionné par les opérations, la résolution de problèmes et l'offre d'expériences client exceptionnelles, nous vous encourageons à postuler pour cette opportunité passionnante.-----------Delivery AdvisorAs a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery target.Responsibilities:Take over the customer once the order has been placed and guide them through the delivery processValidate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery processCreate an ownership solution for customers who have made their purchase without previous interaction with TeslaUse your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery processCommunicate regularly with customers, setting the right expectations and providing updates on delivery timelinesAddress any questions or concerns that customers may have about the delivery process and provide solutions to any problems that ariseEnsure that all required documentation is completed accurately and on timeClosely adhere to all processes to ensure a speedy revenue recognition and cash collectionCoordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experienceEnsure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfactionConduct vehicle handovers andMeet or exceed delivery targets and performance metrics General duties: Operate with a flexible mindset to support sales and delivery needs across the team Ensure that customer details and all actions are accurately tracked and updated in our internal systems Execute on and share best practices with and across your Tesla location Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done Manage any additional duties to support wider business requirementsAt Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.