AdresseWhat will I be doing?
You will be responsible for:
-Welcoming of guests: check-in and check-out according to Hilton procedures, respecting our Luxury Attitude values and following the established Service Ceremonial.
-Calls : external calls (managing a switchboard) and internal calls, directing them to the appropriate department, answering questions from guests and Team Members from other departments.
Administration: administrative follow-up of our guests' stay, i.e. monitoring their solvency, posting certain charges, filing their files, etc. Editing, analyzing and processing various reports. Cash receipts and simple cash operations - keeping a cash float.
-Inquiries management: various information concerning hotel services and our points of sale... Various complaints, active listening and resolution.
What are we looking for?
Impeccable physical presentation, good elocution and interpersonal skills appropriate to the standing of the establishment are required.
Bilingual French / English imperative, a 3rd language is a plus.
By joining our team, you will benefit from :
35h/week
Works Council benefits
Possibility of housing!
All the conditions are in place for you to become part of the Hilton Group, which in 2023 was voted by Great Place To Work as the best company in France with 250 to 999 employees to live and work for, and the best company in the hotel sector! So don't hesitate: get your CVs ready, get going!
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
