Front Office Supervisor

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:

• Assist in leading the Front Office Team to deliver an incomparable service experience
• Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
• Always uphold positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximizing occupancy levels and up-selling the property

What we are looking for:

• A person who is looking to take that next step toward a managerial position
• A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
• The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
• Someone who has Office Management experience in a similar role is ideal
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

•Opportunity to grow within Accor in the region and across the world.

•Ability to contribute to local community and make a difference through our CSR activities, like Planet 21, WATCH.

•Develop your talent through learning programs by Academy Accor.

•Employee benefit card offering discounted rates in Accor hotels worldwide.