Head Of Client Analytics

Head of Client Analytics, Chief Client Office

Paris, London, or Zurich

The Head of Client Analytics at AXA XL will play a pivotal role in leveraging data-driven insights to enhance client satisfaction and drive business growth. Reporting directly to the Chief Client Officer, this strategic leadership position involves overseeing the development and implementation of advanced analytics strategies and data-driven decision-making processes. The successful candidate will lead a team in extracting meaningful patterns from vast datasets, providing actionable recommendations to optimize client relationships, and contribute significantly to our overall strategic objectives. Outstanding analytical acumen, leadership skills, and a deep understanding of the insurance industry are essential for success in this key role.

DISCOVER your opportunity

What will your essential responsibilities include?

Client Analytics:

• Identify global macrotrends around clients based on data and findings.

• Conduct in-depth analyses of Client data to derive actionable insights, particularly on strategic clients

Data/KPI Framework:

• Ensure uniform client metrics across diverse products.

• Develop and meticulously maintain a comprehensive client KPI framework and drive data quality of Client KPIs.

• Oversee the production of periodic analytics and dashboards.

Client Satisfaction Framework & Reporting:

• Develop and maintain a robust framework to measure client satisfaction.

• Collaborate with other functions to leverage existing client satisfaction measures.

• Provide quarterly updates to the Leadership Team on client feedback and satisfaction metrics.

Stakeholder Management

• Engage in effective stakeholder management, particularly with key groups within AXA XL and beyond (such as GEM).

• Engage with the global customer community and share best practices with other parts of AXA.

CRM

• Serve as the business owner for critical tools, including a global CRM system once/if approved.

• Drive the development of business cases for tool approval and implementation.

• Ensure seamless integration of tools into operations.

You will report to the Chief Client Officer at AXA XL and have a second reporting line to the Chief Innovation, Data and Analytics Officer of AXA XL.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Possess robust analytical skills and numerical aptitude; able to analyze and interpret data appropriately and identify trends in order to analyze or direct/ engage others as needed.

• Comprehensive expertise in establishing and maintaining Data/KPI frameworks.

• Outstanding analytical skills for ensuring consistent client metrics across products.

• Proficient in producing and interpreting periodic analytics and dashboards.

• Ability to create and maintain a network of effective relationships with internal and external stakeholders with a high degree of cultural awareness and the ability to manage ambiguity.

• Ability to develop compelling business cases for tool implementation.

• Effective project management skills for overseeing CRM system integration.

• Proven capability in identifying and analyzing global macrotrends around clients.

• Expertise in conducting in-depth analyses of Client data to extract actionable insights.

• Familiarity with advanced analytics tools and methodologies.

• Skill in developing and maintaining frameworks to measure client satisfaction.

• Ability to align with other functions for leveraging existing client satisfaction measures.

• Effective communication skills for providing quarterly updates to the Leadership Team.

• Excellent stakeholder management skills, particularly with key groups within the organization.

• Strategic thinking and problem-solving abilities.

• Proven leadership skills and experience managing teams.

• Significant experience partnering at the executive level. Takes initiative. Ability to lead and act independently, think in global terms and demonstrate excellent business acumen.

• Outstanding verbal and written communication, collaboration, presentation and influencing skills are essential. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.

• Able to implement and deliver strategic initiatives, making positive impacts to the organization. Approach tasks proactively and anticipate needs. Think quickly and have the flexibility to (re)prioritize multiple work streams/ projects/ tasks without sacrificing quality.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

• Robust support for Flexible Working Arrangements

• Enhanced family friendly leave benefits

• Named to the Diversity Best Practices Index

• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability