Operational Excellence Intern

À propos d’Europcar Mobility Group

Europcar Mobility Group est un acteur majeur des marchés de la mobilité.

L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de location de voitures et d'utilitaires - que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus - avec une flotte déjà " C02 light ", équipée des dernières motorisations, et qui sera de plus en plus " verte " dans les années à venir (plus d'1/3 de véhicules électriques et hybrides d'ici 2023).

La satisfaction des clients est au cœur de l'ambition du Groupe et de celle de ses collaborateurs. Elle alimente également le développement continu de nouvelles offres dans les trois lignes de services du Groupe - Professionnel, Loisirs et Proximité - qui répondent aux besoins et cas d'usage spécifiques des entreprises et des particuliers.

Les grandes marques du Groupe sont :

Europcar® -le leader européen de la location de voitures et de véhicules utilitaires légers,

Goldcar® -le leader de la location de voitures à bas prix en Europe,

Ubeeqo® – l'un des leaders européens du covoiturage aller-retour (BtoB, BtoC).

Europcar Mobility Group fournit ses solutions de mobilité dans le monde entier grâce à un réseau étendu dans plus de 140 pays (y compris des filiales en propriété exclusive - 18 en Europe, 1 aux États-Unis, 2 en Australie et en Nouvelle-Zélande - complétées par des franchises et des partenaires).

Plus d’informations sur:www.europcar-mobility-group.com

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About Europcar Mobility Group

Europcar Mobility Group is a major player in mobility markets.

Itspurpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light", equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.

The Group’s major brands are:

• Europcar® - he European leader of car rental and light commercial vehicle rental,
• Goldcar® - the low-cost car rental Leader in Europe,
• Ubeeqo® – one of the European leaders of round-trip car-sharing (BtoB, BtoC).

Its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).

Further details available at:www.europcar-mobility-group.com

POSITION TITLE Operational Excellence Intern

Reporting to Head of Operational Excellence

MAJOR AREAS OF ACCOUNTABILITY

POSITION OVERVIEW

We are seeking a highly motivated and delivery-oriented intern to join our Operational Excellence team in the Headquarters of Europcar Mobility Group. This role will be responsible for contributing to key Operations’ improvement projects, working closely with other central functions and/or the Countries.

RESPONSIBILITIES

You will be assigned or contribute to a portfolio of projects. These could include the following types of activities:

• Project Management and delivery: contribute to cross-functional teams to implement key improvement projects (ensuring timely and effective delivery)
• Steering and reporting: contribute to create reports and dashboard that would help the operations to make the right decisions (project steering, performance steering, …)
• CSRD compliance: ensure Operations complies with the Sustainability Reporting Regulations
• Benchmark: look for best practices within our Group, conduct market research, competitor analysis and industry benchmarking to identify growth opportunities and potential threats.
• Data analysis: analyze large datasets to derive meaningful insights and develop data-driven recommendations to optimize business performance
• Business process modeling and reengineering: contribute the definition of our operational standards, support continuous improvement of our operational models (including for ex process redesign, organization redesign, role mandates definition), ensure accuracy of our tool and process cartography
• Change management: collaborate with stakeholders to drive organizational change and transformation initiatives
• Stakeholder engagement: build strong relationships with internal teams to facilitate collaboration and information sharing, contribute to all initiatives in this area

INTERNAL AND EXTERNAL RELATIONSHIPS

• Internal: Other team members of the Operation & Fleet Department, Customer & Marketing teams, Legal, teams, Corporate Social Responsibility, Communication, HR, Countries
• External: Partners, suppliers, other companies (benchmarks), consultancy / market study
  

PERSONAL PROFILE OF POSITION HOLDER

PREVIOUS EXPERIENCE

• A first internship in consulting, project management, continuous improvement or OPERATIONAL EXCELLENCE
• MBA or Engineering degree in progress

LANGUAGES: Fluent English

LOCATION: Based in Paris, at Europcar Mobility Group HQ. Home Working possible

PERSONAL CHARACTERISTICS

• Reliable
• Autonomous, self-starter
• Team player
• Adaptable and willing to learn
• Pragmatic
• Good communication
• Capacity to manage multiple subjects in parallel
• Capacity to work under time pressure
• Sensitive to sustainability and environmental issues

MAJOR AREAS OF COMPETENCY NECESSARY FOR SUCCESS

• Good project management skills or contribute to cross-functional teams
• Strong analytical and problem-solving skills, with ability to translate complex data into actionable insights
• Excellent communication and presentation skills (oral & written, fluent English, Powerpoint, Excel)
• Ability to understand organization dynamics and to operate in a multinational context
• Proven interpersonal skills, with ability to mobilize a network of contributors and to interact at different levels in the organization,
• Reliable, meeting timelines and quality requirements
• Interest for the mobility or transportation industry

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin or on a basis ofdisabilityze