AdresseWe are currently recruiting for a Senior Claims Handler to join our AXA Ireland Claims team within our Motor Damage team based in our Dublin City Centre offices.
At AXA, diversity and inclusion means empowering people to be 100% themselves at work. We champion flexible working and are moving towards a hybrid working model, with the expectations of our claims teams working 2 days in the office /3 working from home.
Reporting to Claims team leader, as the Senior Claims handler you will be expected to handle and settle complex Motor Damage claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction.
Other key responsibilities will be:
- Complete all aspects of claims management including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation, and salvage) within predefined authority limits and to predefined processes, procedures, and escalation points.
- Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, appropriate experts, liaising with Third Party Service providers, customers, solicitors)
- Deliver consistency in estimating, minimise leakage and fraud.
- Take ownership for managing referrals, escalations and complaints where appropriate including when required the upward referral to your team leader.
- Provide advice and guidance to more junior Claims Handlers or newly appointed team members in your area.
- Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims.
- Compile appropriate MI reporting for escalation to executive team where applicable.
Your Profile
- Minimum of 2 years’ experience in claims handling, with ability to estimate files in sensitive, complex, and large claims, ideally with a minimum of one year experience in Motor Damage Claims.
- Must hold grandfather, CIP or APA Personal and Commercial qualification with up to date CPD hours.
- Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims.
- Knowledge of Technical Claims, Procedures, and processes.
- Expert knowledge in Claim regulations, compliance, and legislation.
- Experience in negotiation, influencing, judgement and decision-making.
- Problem solving and issue resolution.
About AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
About the Entity
Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:
• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.
AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
