Team Lead

Team Lead

Singapore – Hybrid working mode 

In this role, you will provide high quality administrative services to the various businesses we support as Middle Office, assisting Middle Office Management with day-to-day leadership of a team which provides services to a variety of stakeholders by acting as the primary point of contact from an operational perspective.

DISCOVER  your opportunity

What will your essential responsibilities include?

• Ensure that both individual & corporate targets are met while fostering continuous development of staff.
• Ensure that staff remain motivated, focused, engaged & act according to the AXA XL values. Provide feedback to staff both formally & informally. Discover training needs and provide coaching.
• Handle the complex accounts and key tier one clients for the team.
• Continually look to enhance the efficiency of the processes. Introduce, develop and document improved ways of data analysis and operational processes with the Operations Lead.
• Managing a group up to 10 individuals
• Oversee performance evaluation, development, training and cross training of staff.
• Coordinates schedule for overtime, sick and vacation time for the unit; effectively manages back up staff as needed
• Monitoring business activity and report on operational metrics for the team as required.
• Distribute and ensure a balance workload among staff. Delegate tasks and set deadlines.
• Demonstrate proactive involvement and assist with leadership in any project work.
• Assist in interviewing and hiring of new employees for the department.
• Ensure that all functions within the team follow relevant procedures and are compliant with regulatory requirement.
• Completing quality control on the output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.).
• Ensure compliance of the unit with Internal or External Audit and Peer Reviews.
• Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks.
• Perform any duties as assigned.
• Act as effective deputy/alternate for Middle Office Management as may be required

You will report to the Operations Lead, Singapore.

SHARE your talent

We’re looking for someone who has these qualifications and skills:

• Previous supervisory experience essential
• Have the confidence to make decisions appropriate to defined area of authority
• Excellent communication skills
• Have a logical and innovative approach to providing solutions to complex problems
• Have awareness of compliance procedures & regulatory reporting requirements
• Be able to work under own initiative and manage priorities in order to meet tight deadlines
• Technical Knowledge - Understands day-to-day workflow, system implications, and time sensitivities; maintains technical and industry knowledge needed for role, keeps up-to-date on technical development Uses technical knowledge to resolve problems and present solutions
• Social Intelligence - Recognizes and responds to the needs and concerns of others; adapts working and communication style to meet the style of others, respects and appreciates individual differences in perspective and background; able to constructively bring issues out into the open
• Results / Outcome Focus - Takes responsibility for given tasks and works to deliver in line with deadlines and expectations; acts with the appropriate sense of urgency and works to achieve results in spite of barriers or challenges.
• Analytical Thinking - Seeks out and examines applicable data and information to make informed decisions and prioritize work; breaks down problems into simpler and manageable tasks and works to understand the bigger picture.
• Client Service - Builds and maintains the conditions that make service excellence possible and worthwhile; listens to customers and continually realigns systems and actions to what customers want and need; demonstrates ability to deliver on time and with quality; earns respect and viewed as subject matter expert.
• Negotiating and Persuading - Acts as a liaison between Operations and Underwriting; asking relevant questions, ensuring checks and balances are in place, and presenting ideas and/or solutions that address the most important challenges or opportunities.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Corporate Responsibility

 At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.

• Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We’re developing water resilience where it is — and will be — needed most.
• Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs.

For more information please see the Corporate Responsibility section on our website.

Inclusion & Diversity 

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.  

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, while creating an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. 

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe 
• Robust support for Flexible Working Arrangements 
• Enhanced family friendly leave benefits 
• Named to the Diversity Best Practices Index 
• Signatory to the UK Women in Finance Charter 

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.