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Un salaireJoin a key player in digital innovation!
We are Alcatel-Lucent Enterprise. Our vision is to deliver the customized technology experiences our customers need. Our mission is to make everything connect by delivering digital age networking, communications and cloud solutions with services tailored to ensure our customers’ success. In the Cloud. On Premise. Hybrid. ALE is a trusted advisor to more than a million customers all over the world and active in 50+ countries. Learn more about us on https://www.al-enterprise.com/en/company/about-us
What is my role?
In direct contact with our partners and their customers, you will be responsible for following up on their support requests.
As part of a team of experts, you will respond to their technical problems encountered during the installation, deployment or updating of their ALE voice solution.
Your expertise and the quality of the service provided will be your priority.
What am I responsible for?
- Provide level 3 technical support (TEC) to certified experts from our business partners on ALE Large System solutions (OmniPCX Enterprise & Rainbow Cloud)
- Analyse and follow up on customer technical issues with the help of our R&D department.
- Write technical articles and communications based on case experience.
- Participate in the organisation and technical expertise during the launch phases of new versions or products (installation, lab tests, bug reports, etc.).
- Know how to work in a team, exchange and share experiences.
- Acquire knowledge of new features and ALE products.
- Develop your skills by continuing to learn about new protocols and technologies.
Am I the right person for this position?
Do you define yourself as a motivated, eager to learn, curious and open-minded person? You have good interpersonal skills and are able to work both independently and in a team? Do you have a strong motivation for service and customer contact? You have knowledge of telephony and are familiar with company networks? You are familiar with technical investigation methods: documentation, log reading, network traces, analysis and synthesis ?
With 1 to 5 years experience in a technical support expert function, you have completed higher education in Telecommunications and Networks. You are familiar with these skills: VoIP telephony (H323, RTP, SIP protocol), LAN switch administration (basic), network security (certificates, TLS), virtualised environment (VMWare, HyperV), LINUX OS (Suse, Debian, CentOS), Reverse Proxy, Session Boarder Controller (SBC), and know these protocols: DHCP, TCP, VLAN, DNS, IPSec/VPN, HTTPS, LLDP, 802.1x.
The ability to read, write and speak English is essential.
A mastery of SIP technologies and a first experience on ALE solutions would be a plus (OmniPCX Enterprise, OmniVista 8770, OpenTouch, Contacts Center...)
If you recognize yourself in this description, this job is for you!
If this is not the role for you, check out our career site for other opportunities: https://www.al-enterprise.com/en/company/about-us/careers
Why ALE?
At ALE, we provide a flexible work environment which grants a work-life balance where you can work from home if needed. As a multicultural and international company, we encourage new ideas and we provide continuous learning opportunities. By living our 3 values: Speed & Agility, Customer Centricity and Reliability, we want you to participate in exciting projects in a work environment that combines our entrepreneurial spirit and international dimension.
As we are building the future, we want to create a better world. We programmes such as GoGreen, ALE Impact and TogetHer that take our corporate social responsibilities to the next level, and we work on these missions with pride and love. Read more on: https://www.al-enterprise.com/en/company/about-us/csr
