Field Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Technician for Motion business, you will be responsible for executing service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines.Reporting to Service Team Leader, you will be delivering excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.This position is based in Rayong, Thailand.

Your responsibilities

• Performing service tasks, identifying technical problems and making analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understands their needs. Identifying new sales opportunities and communicating them internally
• Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
• Identifying potential equipment failures and requests proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future
• Identifying suggestions for product and quality improvement and communicates them further in the ABB organization. Providing recommendations to management to improve operations and customer service

Your background

• Bachelor’s degree in power electrical, mechanic, automobile and other related fields
• Minimum 1-3 years of experience in the field
• Able to travel to work at the customer sites, in up country area
• Understanding services business strategies and customer requirements to support the business growth
• A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines
• A collaborative, solution-focused approach and strong written and spoken communication skills

Benefits

• Life insurance
• Accident insurance
• Flexible work practices
• Employee Assistance Program
• Paid Parental leave (gender neutral)

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciatedWork model: on site #LI-onsite