AdresseJob Purpose:
Within GEM, the Global Banking Manager will be responsible to support the GEM HQ leader in charge of Banking partnership in all commercial aspect of banking account global coordination and notably to:
Develop and maintain a trusted global relationship for growth with Bank’s customer stakeholders and executive sponsors; builds business plan, governance, KPIs and creates pipeline opportunities
Manage Banking account globally supporting alignment with different AXA entities in communication, contracts, process when applicable, orchestration of different programs, synchronization of data and reporting. This also include profitability and consistent reporting responsibilities across the entities.
Support HQ Leader in build the business plan with banking account and set-up execution plan, action logs and track progress accordingly.
Support timely and successful delivery of new programs, business renewals and other applicable geographies.
Build, keep up-to-date and close opportunity pipelines across the entities for Banking account within the Salesforce CRM.
Dimensions:
Key figures on Global Enterprise Management (GEMs)
>30 global strategic accounts managed by GEMs
Across 5 business sectors: motor/mobility, payment services, banks, consumer goods, utilities/energy
Total portfolio managed over €3bn of GWP/fees
Across 70 different countries
Across all AXA business Lines: P&C, L&S, Health, IM and Assistance
Across different distribution channels: B2B, B2B2C partnership distribution, B2B2E with employees
Global KPIs for 2023
1/ New business (incl. adequate profitability)
2/ Active retention
3/ Pipeline activity and growth
4/ Contact mapping C-level
5/ Partnership beyond business
6/ Give Value back to entities
7/ Data automation
Context & Major Challenges:
Global Enterprise Management (GEMs) is reporting to AXA CEO Office.
Fully focused on our most valued Global Partners, our mission is to build, expand and deliver revenue growth, high retention and client advocacy in the Business-2-Business (B2B) space. This includes the development of B2B2Business, B2B2Customer, B2B2Employee across all AXA assets and capabilities.
Our operating model relies on a single point of contact per account leveraging central, regional and local teams in a unified way and collaborating with all entities to diversify and deepen our GEMs portfolio for One AXA.
Key Accountabilities:
Key accountabilities and major related actions
Lead the operational commercial and contact execution of Banking account across the geographies:
Gather Information about Banking Sector: Business, Strategy, Key People contact mapping, etc…
Create Network across AXA Group and coordinate and maintain the network internally of stakeholders and entities account managers relating to Banking account relationship.
Assess Business potential: Opportunities, Business at Risk, Strategy and Define Business Plan & Action Plan
Support the HQ leader in preparing/present ‘Deep Dive’ review for Banking account to the MC Owner of the account
In support to the HQ leader, manage the global Senior Relationship with Banking account and be go to contact relationship
Collaborate with many people within AXA Group and Banking partners to drive appropriate results:
In local entities: Local CDOs, Lines of Business, PMOs, Risk Management, product teams, partnership management and sales colleagues, Chief of staff and offices of CEOs.
In Group / Markets departments: Lines of Business/Technical, Risk Management, Operations: Technology, Data, Transformation and Innovation, Customer Office and Claims, Finance, Strategic Development Officers.
Functional Area 1 – Account growth:
Hosting the internal key account team (C-level manager, OPS, legal and UW representatives).
Maintain/expand the clients’ relationship in terms of revenue, profitability, franchise value, and new product introduction
Design/implement account management strategy and plans incl. analysing and monitoring of performance.
Cross-selling different products enhancing the proposition to the client thanks to market trends and clients’ needs.
Negotiating renewals at expiration of contract with key executives within the client organisation
Lead the smooth implementation of any pricing activities impacting assigned accounts
Contributing towards defining and implement marketing, training and promotion incentive campaigns
Maintain inputs and updates to Salesforce.com to ensure accurate reporting of all sales activities
Functional Area 2 – Day to day operational management:
Act as first point of contact for the global relationship externally and internally (including escalations)
Provide significant input into the forecast and production of budget goals in the planning process for the client.
Assist in the co-ordination of internal supporting functions to service clients’ programs and needs seamlessly.
Produce weekly client report to troubleshoot delays where appropriate utilising appropriate tools (SalesForce CRM)
Implement periodic client reports demonstrating account performance, opportunities, claims, etc. utilising CRM.
Your Profile
Background and experience
Good knowledge of the banking business and hands on experience of working in Banking services
Experience of building and delivering a customer segmented value proposition
Experience contributing to executive level documents, be it status updates, strategic analysis or business performance assessments
Strong experience working in a multicultural environment and managing relationships with senior stakeholders
Technical Skills & Competencies
Fluent in English mandatory, French a plus
Deep knowledge of banking business and processes; Experience with Investment preferable
Experience in project/program management, commercial development and account management
Personal skills & capabilities
Ability to change things and to lead projects while being customer centric
Strong communications skills, able to present complex ideas clearly and concisely, and able to persuade and obtain the buy-in of a diverse and multicultural audience.
Team player, who can break the silos with tact and diplomacy and is able to ask for help and share knowledge.
Good interpersonal relationship influencing / negotiation skills
Results, customer and service-oriented growth mindset
Capability to unite and manage teams in distant, multi-cultural and multi-language environments
Strong sense of organization
About AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 107 million customers.
About the Entity
The headquarters of the AXA Group, based in Paris 8th, brings together the Group's corporate activities. It coordinates the various entities with the Group's strategy, and is responsible for managing international projects. The headquarters has approximately 800 employees and is distinguished by its strong international culture (39 nationalities).
What We Offer
We provide you regular career opportunities in international teams. If you want to join us, don’t hesitate to apply !
Information provided by applicants will be processed in strict confidentiality and may be used exclusively for recruitment processes.
