Service Quality Lead (M/F)

   Professional | Full-Time  | Quality, Health, Safety and Environment

As Service Quality Lead of the MED Service Quality department, you will be part of a quality team that plan and support the quality management and assurance activities in Service to achieve the satisfaction of our customers, the business, and the stakeholders ensuring that quality requirements are fulfilled trough the value chain applying the respective standards, business processes and quality plans.
As Vestas, to say that we value quality is an understatement, as this is top priority regionally and globally. The Service Quality Lead has a direct impact on our quality and we are looking for the next person to ensure we make an impact!

Responsabilities
To strengthen the quality assurance across the value chain on Service activities in MED through:

• Ensure the quality management of service is compliant with ISO 9001, Legal requirements, and Vestas management system requirements.
• Following up on global quality strategic priorities and translation into regional needs;
• Ensure the quality standards and support on targets achievement in Service;
• Giving guidance and support on the NCR (Non-conformity) Management process in Service;
• Develop continuous improvements activities to reduce CoPQ;
• Inspire quality as a culture.

 Qualifications

• Bachelor's Degree in Engineering or equivalent and 3-5 years of experience in Quality
• Six Sigma Green Belt - practitioner 
• Ideally have achieved recognized Lead Auditor accreditation for ISO 9001 Standard 
• Expertise and understanding of Service Quality processes 
• Experience on data analysis, with knowledge of relevant tools and methodologies, monitoring of results and implementing solutions
• Fluent in English

Competencies

• Strong Problem Solving skills 
• Leadership and Communication Skills in a multicultural environment
• Costumer Focus, proactive and result-oriented
• Communication cooperation and stakeholder management skills, experience in working in complex large matrixed organizations;

What we Offer
Join Vestas to make a difference in the Global Climate Challenge having the chance to support the business in Quality and across the Vestas Value Chain in the Region increasing the knowledge on the Turbine and Wind Energy Sector in a multicultural environment.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.