Support Engineer

The Support Engineer is a key member of our dynamic support team, reporting to the Level 1 Team Lead.
Your core responsibility is to address IS-related issues and meet the requests of end users across Europe.
Serve as the initial contact for user requests, incidents, or inquiries from administrative users and drivers across all aspects of IS, including telecom, office tools, and applications.
Respond to user requests primarily through phone and email communication.
Record and document all incoming requests in the ticketing tool.
Suggest resolution procedures to facilitate the Level 1 team in addressing recurring issues with a focus on continuous improvement.
Utilize existing procedures to diagnose, troubleshoot, and resolve issues.
Identify and implement appropriate escalation procedures for problems that cannot be resolved at the first level and prioritize them accordingly.
Salary: Around €56,000 per year;
Meal vouchers.
Collaborative work environment;
Career opportunities;
Access to trainings;
Free parking;
Access to company events.
Interested in learning more? Feel free to apply with your updated CV.
- CONFIDENTIALITY GUARANTEED -
We will handle your application confidentially. However, feel free to mention it to your friends and family if they fit the profile sought for this position.