Account Manager

At AXA Health, our customer's journey begins in Distribution. We’re responsible for more than 1 million members at new business and renewal. Our teams expertly guide businesses large and small, from 2 employees to 10,000 through our products and processes so they can protect themselves and their families. We’re recruiting for an Account Manager to join our SME Retention Team. As an Account Manager, you'll be maintaining and growing the relationship between AXA Health and our customers. 

If you enjoy building relationships, have a customer service and/or sales background and want to progress your career within a corporate organisation then this might be the role for you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Following the face to face training period, you'll work at least 40% of your week away from home at our Leicester office. 

What you’ll be doing:

• Responsible for retaining an existing portfolio of business and building strong relationships with our SME clients or brokers on the telephone.
• Develop relationships with our internal and external customers by providing an efficient and reliable service across all communication channels.
• Establishing your clients’ needs and handling objections in order to secure renewal of an existing PMI scheme. You will also be proactively identifying expansion opportunities and selling the features and benefits of PMI.
• Provide a professional service to all our customers, ensuring queries or complaints raised are handled, monitored and recorded using the agreed process and systems.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Previous phone-based experience is essential.
• Demonstrable account management experience.
• Previous experience in a sales or customer service environment.
• You’ll have strong communication and interpersonal skills.
• Organised with the ability to prioritise workloads.
• Able to work to targets. Self-motivated and eager to work in this challenging and exciting environment.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £27,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to rianna.caira@axa-uk.co.uk.

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