Adresse•Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
•Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
•Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
•Take food and beverage orders according to guest’s requirements and preferences
•Deliver food & beverage services in accordance to departmental standards and procedures
•Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
•Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
•Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
•Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
•Assist other Food & Beverage outlets with their operations during peak times or when required
Work Experience
• Minimum College education
• Additional certificate in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English and Vietnamese language
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
Benefits
- Take 2 days off/week
- 100% social insurance payment based on salary from the first day of work
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
