AdresseAbout the Opportunity
Are you our next General Manager at our celebrated Hilton Tahiti Resort? We are looking for visionary and experienced leader to elevate our hotel to new levels of success. As General Manager, your guidance and expertise are essential to ensure our guests experience unparalleled hospitality, creating unforgettable moments at this unique destination. You will be responsible for overseeing daily operations and leading with a commitment to delivering exceptional guest service and ensuring financial growth. This is an exciting opportunity to lead our exceptional team and significantly impact the future of the Hilton Tahiti Resort.
About the Hilton Tahiti Resort
The Hilton Tahiti Resort, a recent expansion to Papeete's beachfront lodging options, welcomed guests again in Fall 2021 after a comprehensive renovation. Renowned for its modern architecture that reflects the island's rich cultural heritage, the resort presents an array of culinary experiences and excursions to immerse guests in the beauty and traditions of Tahitian life.
Embark on a serene getaway to our beautiful hotel, located five minutes from Faa’a International Airport, the city center, and the Maritime Port. Unwind by the spacious outdoor pool overlooking Moorea Island, featuring six private cabanas or dine in one of three distinctive restaurants, each promising a unique dining experience.
The Hilton Tahiti, nestled in a picturesque setting, promises a memorable stay with its welcoming atmosphere and dedicated staff. With a variety of experiences on offer, from breakfast at our overwater Moevaii restaurant to exploring hidden waterfalls and grottos on the island, or unwinding at the Moearii Spa, there are plenty of opportunities for every guest to forge enduring memories.
Please click HERE for additional information about Hilton Tahiti Resort.
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards
- Oversee sales and marketing initiatives, lead and develop the executive team, respond to guest inquiries and resolve concerns and hotel-wide meeting participation and facilitation
- Ensure guest and team member satisfaction
- Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition
- Recruit, interview and train team members
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
- A minimum of 3 years hotel General Manager experience managing a property with $20M or greater in revenue
- Fluency in French and English
- Experience managing resort properties
- A minimum of 2 years of experience overseeing Food and Beverage operations, with a proven track record of success in innovating F&B services to enhance quality and standards.
- Strong commercial acumen with proven track record in driving revenue
Preferred Qualifications:
- Ability to build and maintain successful ownership relationships and partnerships
- Successful in managing and maintaining Union partnerships
- Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
- Acute attention to detail and a high level of commitment to delivering high quality standards
- Remote location experience
- Hilton brand experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
