AdresseIt’s an exciting time at AXA Health, with significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we’re looking for a talented individual to join our SME Retention team on a permanent basis.
As Retention Account Manager, you’ll maintain and grow the relationship between AXA healthcare and our Client Relationship Customers, both broker and direct.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Achieve a yearly retention target through sales retention.
- Work within the commercial rules and budget allocation for your portfolios and ensure all data requirements are kept up to date.
- Develop relationships with our internal and external customers by providing an efficient and reliable service across all communication channels.
- Ensure that all sales complaints are raised and handled, monitored and recorded using the escalation process and systems.
- Provide a professional service to all our customers when dealing with complaints in a timely manner.
- Consistently evidence that you're delivering accurate and compliant information to customers.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
Your Profile
What we’re looking for:
- Experience within the account management field will be essential for this role.
- Retention experience is desirable for this role.
- Strong customer service skills with excellent phone based communication.
- Goal orientated.
- Organised, methodical.
- Good time management skills.
- Attention to detail and quality.
- Team player.
- Knowledge of AXA PMI products and SME PMI Market.
As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
About the Entity
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
What We Offer
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £27,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.
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