Director Of Customer Success  

Essential Responsibilities, Accountabilities and Results • Ensure Performance Management of the Client Success team with an emphasis on client service, client satisfaction resulting in client satisfaction and contract renewals. • Implement strategic initiatives in alignment with corporate goals and tailored for each individual customer resulting in a customer centric organization. • Develop and nurture strong relationships with all customers within the portfolio. • Identify areas for improvement within SGS to provide the best service to the clients. • Implement SGS standards of excellence in terms...